FAQ

Results vary from person to person. Most customers begin noticing visible improvements within 4–8 weeks of consistent use. For best results, continue using the product as directed.

We recommend applying the serum once daily, preferably in the evening, on clean and dry skin.

Yes. Our formulas are designed to be compatible with eyelash extensions. Allow the serum to dry completely before applying other products.

Yes. Apply the serum to clean skin and allow it to fully absorb before applying makeup.

Our products are formulated with carefully selected ingredients. However, individual sensitivities may vary. We recommend performing a patch test before first use.

Discontinue use immediately and consult a healthcare professional if irritation persists.

Yes. Lash Originals products are not tested on animals.

Absolutely. Our products are suitable for both women and men.

Standard delivery within Australia typically takes 1–4 business days after dispatch. Delivery times may vary depending on your location.

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Currently, we primarily ship within Australia. Any international shipping options will be displayed during checkout if available.

Please contact us as soon as possible after placing your order. Once an order has been processed or dispatched, changes may not be possible.

For hygiene and safety reasons, opened or used cosmetic products cannot be returned. Please review our Return & Refund Policy for full details.

Please contact us within 7 days of delivery and provide your order number along with photographs of the product and packaging.

We accept major credit and debit cards, Shop Pay, PayPal, Afterpay, and other payment methods displayed at checkout.

Yes. Payments are processed through secure third-party payment providers. Lash Originals does not store your full payment card information.