FAQ

Results vary from person to person. Most customers notice the first changes around week 4, with the full effect judged at around weeks 8–12 of daily use. Individual results vary. For best results, continue using the product as directed.

We recommend applying the serum once daily, preferably in the evening, on clean and dry skin.

Yes. Our formulas are designed to be compatible with eyelash extensions. Allow the serum to dry completely before applying other products.

Yes. Apply the serum to clean skin and allow it to fully absorb before applying makeup.

Our products are formulated with carefully selected ingredients. However, individual sensitivities may vary. We recommend performing a patch test before first use.

Discontinue use immediately and consult a healthcare professional if irritation persists.

Yes. Lash Originals products are not tested on animals.

Absolutely. Our products are suitable for both women and men.

Orders are dispatched from Australia within 1–3 business days. Standard delivery typically takes 3–8 business days and Express 1–4 business days, depending on your location. Standard shipping is free on orders over A$75.

One flat rate anywhere in Australia: standard A$11, express A$15. Standard shipping is free on orders of A$75 or more; express stays A$15 at every order value. All prices are in Australian dollars and are the total you pay — no tax is added at checkout.

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Currently, we primarily ship within Australia. Any international shipping options will be displayed during checkout if available.

Please contact us as soon as possible after placing your order. Once an order has been processed or dispatched, changes may not be possible.

Yes. If you're not happy for any reason, request a refund within 30 days of delivery — you don't need to send the product back. Faulty or damaged items are covered under the Australian Consumer Law. See our Refund Policy.

Please contact us as soon as you notice the problem — ideally within 7 days of delivery — and provide your order number along with photographs of the product and packaging. This time frame helps us investigate, and does not limit your rights under the Australian Consumer Law.

We accept major credit and debit cards, Shop Pay, PayPal, Afterpay, and other payment methods displayed at checkout.

Yes. Payments are processed through secure third-party payment providers. Lash Originals does not store your full payment card information.

Yes — conditioning serums like ours visibly improve how lashes look over 8–12 weeks: softer, fuller-looking. They don't alter lash biology the way prescription treatments do; they condition what you have so it looks its best. Read the full science guide on our blog.

Prostaglandin analogues (ingredients ending in "-prost") extend the lash growth phase pharmacologically — dramatic results, but linked to lid darkening, irritation and other documented side effects. Prostaglandin-free serums like ours condition lashes with peptides, biotin and panthenol instead: gentler, gradual, and formulated for daily use around sensitive eyes (patch test before first use).

Yes — they're designed as one routine. Lash serum first along the upper lash line, brow serum through the brows, let both dry 1–2 minutes. The Duo bundles them at better value.

Yes — it's a lightweight, water-based leave-in applied to the scalp, so it works for straight, curly, coloured and treated hair alike, for both women and men.