Frequently Asked Questions

Results vary from person to person. Our serums are designed to condition existing lashes and brows for a fuller-looking appearance. Use the product as directed, and contact us if you have questions about your routine.

We recommend applying the serum once daily, preferably in the evening, on clean and dry skin.

We can't confirm compatibility with every eyelash extension adhesive. Follow your lash technician's aftercare advice and ask when to resume serum use. Keep the product away from direct eye contact.

Yes. Apply the serum to clean skin and allow it to fully absorb before applying makeup.

Our products are formulated with carefully selected ingredients. However, individual sensitivities may vary. We recommend performing a patch test before first use.

Discontinue use immediately and consult a healthcare professional if irritation persists.

The full INCI ingredient list is on each product page and our Ingredients page.

Absolutely. Our products are suitable for both women and men.

Orders are dispatched from Australia within 1–3 business days. Standard delivery typically takes 3–8 business days and Express 1–4 business days, depending on your location. Standard shipping is free on orders of A$79 or more.

One flat rate anywhere in Australia: standard A$11, express A$15. Standard shipping is free on orders of A$79 or more; express stays A$15 at every order value. All prices are in Australian dollars and are the total you pay — no tax is added at checkout.

Once your order has been shipped, you will receive a confirmation email containing tracking information.

We currently ship within Australia only.

Please contact us as soon as possible after placing your order. Once an order has been processed or dispatched, changes may not be possible.

No. Request a refund within 30 days of delivery; the product stays with you. Faulty or damaged items are covered under the Australian Consumer Law. See our Refund Policy.

Please contact us as soon as you notice the problem — ideally within 7 days of delivery — and provide your order number along with photographs of the product and packaging. This time frame helps us investigate, and does not limit your rights under the Australian Consumer Law.

We accept major credit and debit cards, Shop Pay, PayPal, Afterpay, and other payment methods displayed at checkout.

Yes. Payments are processed through secure third-party payment providers. LashOriginals does not store your full payment card information.

Our serums condition existing lashes for a softer, fuller-looking appearance. Individual experiences vary. Read the full science guide on our blog.

Some lash products contain prostaglandin analogues; LashOriginals serums are formulated without them. They are cosmetics intended to condition the appearance and feel of existing lashes. Check the full ingredient list and directions, and seek professional advice about medicines or eye concerns.

Yes — they're designed as one routine. Apply the Lash Serum first along the upper lash line, then the Eyebrow Serum through the brows, and let both dry for 1–2 minutes. The Duo bundles both at a better price.

The Scalp & Root Serum is a water-based leave-in for the scalp. Hair and scalp needs vary, especially after colouring or other treatments. Follow the product directions and ask your hair professional when to resume use after a salon service.