Privacy policy

Last updated: June 2026

Lash Originals ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or purchase our products.

Information We Collect

When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect certain information, including:

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through third-party payment providers)
Order history
IP address and device information
Website usage and browsing activity

How We Use Your Information

We may use your information to:

Process and fulfill orders
Provide customer support
Communicate regarding orders, deliveries, and account-related matters
Improve our products, services, and website experience
Send promotional emails and marketing communications, where permitted by law
Prevent fraud and enhance website security
Comply with legal and regulatory obligations

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze website performance, and support advertising and marketing activities.

These technologies may collect information regarding your device, browsing activity, and interactions with our website.

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

Advertising and Analytics

We may use third-party services such as Google Analytics, Google Ads, Meta (Facebook and Instagram), Shopify, and other advertising or analytics providers to better understand website performance and improve our marketing efforts.

These providers may collect information through cookies, pixels, tags, and similar technologies in accordance with their own privacy policies.

How We Share Information

We do not sell your personal information.

We may share information with trusted third-party service providers where necessary to operate our business, including:

Payment processors
Shipping and logistics providers
Website hosting and e-commerce service providers
Marketing and analytics partners
Professional advisors and legal authorities when required by law

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we take security seriously, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information where applicable
Withdraw consent for marketing communications
Request information regarding how your data is processed

To exercise any of these rights, please contact us using the details provided below.

Marketing Communications

If you subscribe to our marketing communications, you may opt out at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Children's Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be processed or stored by trusted service providers located outside Australia. We take reasonable steps to ensure that personal information remains protected in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with an updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact our support team:

Email: support@lashoriginals.com.au