Contact information
We are here to help. If you have any questions about our products, orders, shipping, or general enquiries, please feel free to contact us.
Customer Support
Our customer support team aims to respond to all enquiries within 1 business day.
Website
Contact Form
You can also reach us through our Contact Us page:
https://lashoriginals.com.au/pages/contact
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Saturday, Sunday & Public Holidays: Closed
Response Times
We aim to respond to all customer enquiries within 1 business day. Response times may be longer during promotional periods, public holidays, or high-volume periods.
Product Support
For product-related enquiries, please include your order number (if applicable) and a detailed description of your question so that we can assist you as quickly as possible.
Media & Business Enquiries
For partnership, wholesale, influencer, or business enquiries, please contact us via email and include relevant details in your message.
Customer Satisfaction
At Lash Originals, customer satisfaction is important to us. We are committed to providing high-quality products and responsive customer support.